Terms & Conditions
What SmartClaim is
SmartClaim™ is an educational claim support platform that provides structured documentation, communication, and educational systems designed to help individuals understand the insurance claim process. Current products include the SmartClaim Institute research library and free tools, the Claim X-Ray™, the Auto Claim Academy, the Documentation Kit, the Claim Call, and White Glove support.
Not a law firm
SmartClaim™ is a consumer claim education, intelligence, and support platform. SmartClaim helps customers understand claim structure, organize records, prepare materials, evaluate available information, and make informed decisions while retaining control of their claims and communications. SmartClaim is not a law firm and does not provide legal advice, legal representation, medical advice, or insurer negotiation on a customer’s behalf. SmartClaim does not promise a predetermined settlement amount. Its analysis and support are applied to the documented facts, policy terms, applicable law, records, and circumstances of each claim. SmartClaim identifies circumstances in which consultation with a licensed attorney, medical professional, or other qualified professional may be appropriate.
Information and documents you submit
You may submit claim information by manual entry or, where offered, by uploading a document. Uploading is always a deliberate action: you select the file, confirm you are authorized to provide it, and consent to private storage and server-side reading for that update. Accepted file types and size limits are enforced, and materials are reviewed within structured internal workflows for the purpose of educational claim support. Do not submit Social Security numbers, financial account credentials, or material unrelated to the claim.
Accounts and account security
Some products require an account. Where an account uses an email address and password, SmartClaim™ requires a second step from an authenticator app before sensitive account actions. Accounts created through a social sign-in provider rely on that provider's verification. You are responsible for keeping access to your account and your authenticator secure.
Claim Session appointments and changes
A Claim Session is a scheduled 30-minute appointment with SmartClaim staff, delivered as Secure Live Chat or a phone call. With at least 24 hours' notice you may reschedule once at no cost, or cancel and receive an account credit valid for 90 days toward a future Claim Session. A cancellation or a missed appointment with less than 24 hours' notice forfeits that session. SmartClaim may make an emergency exception at its discretion. Account credits are not cash, and no cash refund is promised. To ask about an emergency exception, email support@smartclaimelevated.com.
Secure Live Chat communications are retained for 90 days after the session and are then deleted or irreversibly de-identified, unless preservation is required for an active dispute, a security investigation, or applicable law. No transcript is provided, and chat content is not used to train artificial-intelligence models.
White Glove service period
White Glove provides 180 days of active strategic support. The underlying insurance claim may continue beyond the 180-day SmartClaim service period, and the service does not promise that the claim will resolve within 180 days. Any continuation beyond the service period requires your approval under the applicable agreement.
Privacy, retention, and deletion
Information submitted through SmartClaim™ systems is treated as private, stored in private per-customer locations, and is not shared without authorization except where required by law. Records are kept while needed to provide the requested service, and you may request access, correction, export, or deletion from the email address on your account. Full detail is in the Privacy Policy.
Educational scope
Educational materials, frameworks, and strategy resources provided through SmartClaim™ are intended to help users understand the structural realities of insurance claims. They are not a substitute for professional legal counsel where representation is appropriate.
Contact
For general support, contact support@smartclaimelevated.com. For privacy questions, contact privacy@smartclaimelevated.com.