Privacy & Information Handling

Information SmartClaim handles

SmartClaim handles account details, claim information you enter, service and payment records, messages, and documents you choose to provide. The information is used to deliver the SmartClaim product or service you selected, maintain your claim record, provide support, prevent misuse, and meet legal or transaction-record obligations.

Documents and upload consent

Claim X-Ray™ Live accepts a document only after you select the file, confirm that you are authorized to provide it, and expressly consent to private storage and server-side reading for that update. Selecting a file does not upload it; the upload begins only when you press the record button. Do not upload Social Security numbers, financial account credentials, or information unrelated to the claim.

Uploading is always optional. Every product that accepts a document also accepts manual entry, so you can use SmartClaim without uploading anything. Accepted file types and size limits are enforced, and files are stored in a private location tied to your account rather than a public address.

Account security

Where an account uses an email address and password, SmartClaim requires a second step from an authenticator app before sensitive account actions. Accounts created through a social sign-in provider rely on that provider's verification. Recovery of a lost authenticator requires confirming your password and account email, includes a waiting period, and signs existing sessions out when it completes. Emails SmartClaim sends for recovery never contain claim, document, medical, or security-code details.

Security controls

SmartClaim uses encrypted HTTPS connections, private document storage, server-side access checks, and database row-level security to separate customer records. Access is limited to the customer, approved service processes, and authorized personnel who need it to provide or protect the service. No internet system can promise absolute security.

Retention, access, correction, and deletion

Claim records and purchased analysis history are kept while needed to provide the requested service and customer-directed continuity. You may request access, correction, export, or deletion from the email address on your account. SmartClaim verifies the requester before acting. Some transaction, security, dispute, or legal records may be retained when required; deleted information may remain temporarily in restricted backups until the normal backup cycle completes.

Sharing and incident response

SmartClaim does not sell claim documents or share submitted claim information without authorization except with service providers needed to operate the service or when required by law. Restricted operational logs are used to investigate failures, unauthorized access attempts, and security events. If an incident requires notice, SmartClaim will notify affected users as required.

Claim Session Secure Live Chat

A paid Claim Session may be delivered as a scheduled 30-minute Secure Live Chat between you and authorized SmartClaim staff assigned to that session. Messages are timestamped and retained internally for quality assurance, staff training, and service improvement. "Staff training" means training SmartClaim's own personnel; chat content is not used to train artificial-intelligence models.

Access is limited to you, the SmartClaim staff assigned to your session, and authorized personnel who need it to provide, review, or protect the service. Chat records are not sold, published, or shared for advertising. Internal staff notes are kept separate from the conversation and are not part of it. No transcript is provided, emailed, or made downloadable, in order to keep one authoritative record rather than copies in circulation.

Session communications are retained for 90 days after the session. After that period they are automatically deleted or irreversibly de-identified: messages and internal notes are deleted, attached files are deleted from private storage, and the remaining record keeps only minimal non-content information — that a session took place, when, its format, its status, and how many files were exchanged — which is needed for security, payment, and dispute records. Communications may be preserved beyond 90 days only where required for an active dispute, a security investigation, or applicable law. You may request access, correction, or deletion of chat records from the email address on your account, subject to the same verification and legal-retention limits described above and to any privacy rights available where you live.

A Secure Live Chat is claim education and documentation support. SmartClaim is not a law firm, the conversation is not legal advice, and it is not privileged or legally confidential.

Privacy requests

Email privacy@smartclaimelevated.com for access, correction, export, deletion, authorization concerns, or information handling questions.