A person on the work of your claim. You stay in control.
White Glove is hands-on human assistance with the actual work your claim requires — communications with the adjuster, the documents your file is missing, follow-up when things stall, and readiness when it is time to make your case. Support follows your claim as it develops, through resolution or an appropriate handoff.
We prepare it. You send it.
When your claim needs a response, a follow-up or an escalation, we help prepare and review the communication using the intelligence already developed from your claim. You review it, you approve it, and it goes out from you.
Human-assisted support on your claim. Not another analysis tier — a person working the claim with you.
White Glove requires an active X-Ray Live while support is active, billed separately at $19/month.
If Live stops, ongoing support and continuity stop with it. What has already been built stays yours.
- Adjuster communications
Help understanding what the adjuster is actually asking for, and responses prepared and reviewed for your approval before you send them.
- Documents and evidence gaps
Help identifying what your claim is missing, organizing what you already have, and closing the gaps that weaken a file.
- Follow-up and escalation
Help with timing and wording when a claim stalls, when the carrier goes quiet, or when the rationale you are given keeps changing.
- Demand readiness
Help preparing and reviewing demand material so it is complete and consistent when you submit it.
- Offer analysis
Help reading what an offer reflects about how the carrier is evaluating your claim, so your response is informed.
- Continuity as the claim develops
Support follows your claim as it changes, with updated claim intelligence where applicable — not a one-off conversation.
- · Written, portal-first support
- · 1–2 business day review on submitted material
- · Same-day internal triage when something is materially time-sensitive
- · No 24/7 coverage and no unscheduled calls
- · Support continues with your claim as it develops
If your path changes and you bring in counsel later, the organized work comes with you — the record, the timeline and the documents arranged for handoff rather than rebuilt from scratch.
SmartClaim™ is not a law firm, does not represent you, does not send communications to the carrier on your behalf, does not negotiate directly with the carrier, and does not provide legal advice. You remain in control of your claim and your communications. Where legal representation or legal advice is appropriate, SmartClaim encourages you to consult an attorney licensed in your jurisdiction.
Bring a person onto your claim.
White Glove is $299 one time, with an active X-Ray Live at $19/month billed separately while support is active.
See White Glove on pricing