A person on the work of your claim. You stay in control.
Hands-on help with the actual work: communications with the adjuster, the documents your file is missing, follow-up when things stall, and readiness when it is time to make your case. For a claimant who wants ongoing help — not a required next step after free education.
Checking your access…
Start with the free GuideHuman-assisted support on your claim. Not another analysis tier — a person working the claim with you.
Includes the $49 Full Claim X-Ray™ on this claim, at no extra cost, once enrollment is confirmed. Independent of Claim X-Ray™ Live. No subscription is required for White Glove.
Direct enrollment is available without completing a Free Claim X-Ray™ or fit intake first.
We prepare it. You decide. You send it.
SmartClaim works beside you to organize the record, prepare claimant-controlled materials, review communications, identify documentation gaps, and maintain strategic continuity as the claim develops.
- Adjuster communications
Help understanding what the adjuster is actually asking for, and responses prepared and reviewed for your approval before you send them.
- Documents and evidence gaps
Help identifying what your claim is missing, organizing what you already have, and closing the gaps that weaken a file.
- Follow-up and escalation
Help with timing and wording when a claim stalls, when the carrier goes quiet, or when the rationale you are given keeps changing.
- Demand readiness
Help preparing and reviewing demand material so it is complete and consistent when you submit it.
- Offer analysis
Help reading what an offer reflects about how the carrier is evaluating your claim, so your response is informed.
- Continuity as the claim develops
Support follows your claim as it changes, with updated claim intelligence where applicable — not a one-off conversation.
The free SmartClaim Guide gives immediate educational direction with no appointment. The complimentary 15-minute Fit Check is by invitation only, offered after SmartClaim reviews a specific situation. Neither is a legal consultation.
How the service worksTiming, response times and coverage
While treatment and documentation are still developing, we help you organize and prepare the claim. Once the claim is ready for valuation — typically near the end of treatment and before a financial demand begins — your 180 days of active strategic support begins. Your insurance claim may continue beyond the 180-day SmartClaim service period — the service does not promise that the claim will resolve within 180 days. If more time is needed afterward, any extension is discussed with you first, and any continuation requires your approval under the applicable agreement.
- · Written, portal-first support
- · 1–2 business day review on submitted material
- · Same-day internal triage when something is materially time-sensitive
- · No 24/7 coverage and no unscheduled calls
- · Support continues with your claim as it develops
Who White Glove is forAnd what it is not
White Glove is for a claimant who has decided that ongoing, hands-on help with communications, documentation, follow-up and claim organization is appropriate. It is not the routine next step after free education, and it is not required to use SmartClaim's educational tools.
We help you organize the claim, prepare the record, identify missing information, structure demand materials and work through insurer responses with you. SmartClaim does not act as your lawyer, does not send communications for you, and does not make settlement decisions for you.
If your path changes and you bring in counsel later, the organized work comes with you — the record, the timeline and the documents arranged for handoff rather than rebuilt from scratch.
If you're moving on from an attorneyTransition support and what we do not decide
White Glove can help you organize the transition back to handling your claim yourself: what records should be requested, communications with former counsel, any asserted attorney lien or quantum meruit fee claim, and a clear written record of what is being claimed and why. We can also help you prepare for communication with the adjuster so the claim does not lose momentum.
SmartClaim does not decide whether a former attorney's fee claim is legally valid, negotiate legal rights on your behalf, or provide legal representation.
Leaving an attorney does not automatically erase a possible fee claim. The goal is to understand what is being asserted, preserve the record, and keep the underlying insurance claim moving.
SmartClaim provides claimant-side operational support and does not act as legal counsel or communicate as your representative.
Bring a person onto your claim.
$999 one time (regular price $1,499), including the $49 Full Claim X-Ray™ on your claim. No Claim X-Ray™ Live subscription required: you pay once, then sign in and complete your structured claim setup. Nothing is booked, sent, or submitted automatically.
Checking your access…
White Glove is separate from the $149 SmartClaim™ Claim Session. No Claim Call purchase is required to enroll.